Frequently Asked Questions

Got general questions about property maintenance in Dubai, or about specific Breathe services? The answer could be just a click away…

How does pricing for Maintenance Packages services work?2023-01-24T06:02:51+00:00

Breathe will price your Maintenance Packages depending on your requirements. If you would like to get a quote, contact us today and we will be happy to assist you.

What is your electrical repair and maintenance process?2022-11-16T11:28:45+00:00

“This largely depends on the case. If the issue is with blown bulbs every few days, this can be due to the current or wattage of the bulbs. We can fix this by adding transformers to prolong the life of the bulbs.

Most of our electrical visits are due to a fuse turning off in the DB board – this will indicate where the issue is. When it comes to electrics, rather than turning the fuse back on, it’s better to call the professionals and let them handle the issue. ”

What is included in electrical maintenance?2022-11-16T11:27:49+00:00

We would walk around the property and do a visual inspection in which the team will check all bulbs and light switches. Then, they check the DB panels for burned fuses and check for loose connections. They will walk around the outside and look for exposed wiring.

My Water Bill Went up, How Do I Check for Leaks?2022-11-16T11:26:16+00:00

In this case, we recommend getting professional assistance. First, the specialists will check the float valves for the water tanks.Then they will check for leaking taps and flush mechanisms. They will also have a thorough look around the property and turn off the gate valves as these tend to become defective in the harsh environment of Dubai.

Why does my drain get clogged?2022-11-16T11:25:23+00:00

This is likely due to many external factors clogging the drain, but cooking oils and hair are usually the top two culprits!

Is it safe to use chemical drain cleaners?2022-11-16T11:24:32+00:00

We advise letting the professionals have a look first. Some drain unblockers get very hard inside the pipe and make the blockage worse. This may lead to the waste pipes having to be replaced instead.

Why does the toilet keep running?2022-11-16T11:23:37+00:00

This is normally due to an issue with the plastic flush mechanism inside the toilet cistern. They tend to stick and allow the tank to continuously fill up. If you’re experiencing this issue, our specialists can go for an inspection and fix it for you.

What is the most common plumbing problem?2022-11-16T11:22:43+00:00

Water heaters tend to burst quite a lot in Dubai as a result of system malfunctions and excess heating. High DEWA consumption is also a common mishap, which usually indicates a hidden leak around the house.

Why is water tank cleaning important?2022-11-16T11:21:24+00:00

Water and heat inside your tank form the perfect home for harmful bacteria, parasites, insects, and even small rodents. According to Dubai Municipality, water tank cleaning in Dubai should be done at least twice a year to avoid health issues and harmful pests.

How do I get rid of bacteria in my water tank?2022-11-16T11:20:37+00:00

The only reliable way to kill bacteria in your water tank is by getting it professionally cleaned and disinfected. At Breathe, our specialists repeat the water tank cleaning process as many times as necessary to guarantee the best results, while also checking the float and foot valves to ensure the system is working properly.

What chemicals are used in water tank cleaning?2022-11-16T11:19:36+00:00

As part of our water tank cleaning process, we apply a municipality-approved chemical to the inside of the tank to kill all bacteria and viruses. This is a safe component that will not affect the quality of the water.

How do I clean my water tank at home?2022-11-16T11:18:27+00:00

Water tank cleaning is not a task that you can (or should) do by yourself. The process must be done by a professional, certified team of specialists to guarantee efficiency and safety. We will gladly help you with this one!

How do you fix cracks in painted walls?2022-11-16T10:59:13+00:00

Firstly, we protect your furniture and flooring by covering the area with plastic sheets and cardboard. After that, the team will use a special filler to fill the cracks. They will then need to return to sand down the area and make sure it is smooth and in line with the wall. Only once dry will the wall be ready to be painted (if painted to early, it will lead to bubbles appearing)

What should I expect to pay for a painting service?2022-11-16T10:54:54+00:00

The price depends on the amount of rooms and surface that you require. The complexity of the project also plays a part in both its duration and cost. To get an estimated cost, contact our team today and they will provide you with the information.

How long does the process take?2022-11-16T10:53:53+00:00

This will depend on the size of the room and your requirements. Reach out to our team to let them know your needs and they will provide an estimated duration for your project.

What do your painting services cover?2022-11-16T10:52:50+00:00

Breathe painting services include projects such as garages, bathrooms, ceilings, outside walls, and more. To see our painting scope of work, click here.

Will Breathe repair any air conditioning system?2022-11-16T10:49:32+00:00

We pride ourselves on having the best technicians in the business with years of experience in Dubai. Our specialists can work on ACs in villas, package units, and chilled water systems for offices and apartments.

How do I know if my AC needs service or repair?2022-11-16T10:48:40+00:00

Some of the most common signs that your AC is not working properly are strange odours, dripping, unusual noises, poor airflow, or warm air. That being said, if you don’t experience any of these, you should still get your AC thoroughly serviced and maintained to keep your system running without any issues.

What maintenance does an air conditioner need?2022-11-16T10:47:32+00:00

AC units require a thorough maintenance process, including cooling efficiency assessment, unblocking of drip trays, coil cleaning, duct cleaning, air flow balance assessment, and others. All of these steps are essential to maintaining an efficient air conditioner and avoiding future issues. To see our complete AC service scope of work, click here.

Do Breathe Maintenance provide free AC inspection?2022-11-16T10:40:04+00:00

We do not provide free inspections – however, the full fee that you pay for the visit will be refunded on any follow up work you proceed with.

My AC is under warranty. Does it still need maintenance?2022-11-16T10:32:08+00:00

With the harsh weather conditions of Dubai from the extreme heat to sand storms, we recommend getting your AC units cleaned and maintained regularly despite your warranty. This will keep the AC performing optimally and prevent any major failures down the line.

Will your technician bring all the equipment that they need?2022-06-02T08:40:53+00:00

Before heading to the appointment, our technicians make sure they have everything they will need. Should they require any replacement parts, our support team will provide them as quickly as possible and find the best prices for our customers.

Will the technician explain what they are doing and any additional work required?2022-06-02T08:40:08+00:00

Our experts will make sure you understand the job being done and the process behind it, whilst informing you of any additional work. No worries, we will keep you in the loop!

I own a full building – are you able to provide a package that takes care of all my tenants?2022-06-02T08:39:07+00:00

Yes, we have a solution for every client. Please get in touch with us to discuss your requirements.

What communities do you cover?2022-06-02T08:38:29+00:00

We cover all the areas in Dubai including major communities like Arabian Ranches, Dubai Hills, Jumeirah Park, Springs, DAMAC and others.

What payment options do I have?2022-06-02T08:26:07+00:00

For our maintenance services, we accept the following payment options: Card Machine (POS), Bank Transfer and Pay by link.

Which currency do you accept?2022-06-02T08:25:13+00:00

At the moment, the currency we work with is United Arab Emirates Dirham (AED)

When do I have to pay for your service – before or after the job is done?2022-06-02T08:24:19+00:00

Our standard payment terms are 100% upon completion of the job – however, the terms can vary depending on the work being carried out.

Do you offer discounts?2022-06-02T08:23:11+00:00

Yes! Always keep an eye on our website and social platforms – we often do limited time promotions and offers! If you have an Annual Maintenance Contract (AMC) with Breathe, you benefit from a fixed 25% discount against key services like duct, coil and tank cleaning.

I found a better price from another company – why should I go with Breathe?2022-06-02T08:20:14+00:00

When it comes to home maintenance, cheaper is not always better! At Breathe, we offer high quality maintenance services with the best technicians and experts in the city. We ensure that the job is done right the first time, so you can Breeeathe whilst we take care of your home. If you would like a discount, get in touch with us and discover our latest deals.

I have multiple properties in Dubai – do I get a special offer on maintenance services?2022-06-02T08:13:10+00:00

If this is your case, please reach out to our customer service team to discuss your requirements and needs.

What are your office timings?2022-07-08T06:01:44+00:00

Our regular working hours are Monday – Sunday from 8am to 6pm

What hours are you available for service?2022-07-08T04:35:11+00:00

Our regular service timings are Monday – Sunday from 8am to 6pm. All of our clients and AMC holders have access to an emergency hotline available 24 hours a day, 7 days a week, 365 days a year!

How quickly can I schedule a maintenance job?2022-06-02T08:00:36+00:00

We will always try to book an appointment as soon as we can for you. If you have a contract with us we guarantee a 90 minute emergency response time.

Can I call you for assistance?2022-07-08T04:34:26+00:00

For questions about our services, you can give us a call anytime during our regular working hours: Monday – Sunday from 8am to 6pm

Do you offer assistance via WhatsApp?2022-07-08T04:31:31+00:00

For questions about our services, you can reach out to us via WhatsApp during our regular working hours: Monday – Sunday from 8am to 6pm. Our WhatsApp number is: +971 50 544 6934

Do you offer a warranty?2022-06-02T07:26:59+00:00

Yes, all our work comes with a warranty.

Are all your technicians qualified to do all the maintenance work that you offer?2022-06-02T07:25:35+00:00

Yes, all of our technicians are qualified and municipality approved.

Is Breathe Home Maintenance licenced?2022-06-02T07:24:20+00:00

Our senior experts are fully qualified and accredited with an average of 10+ years of experience in their specialised field and extensive experience working in Dubai. You can be sure that your property is in the best hands!

I want to join your team of maintenance specialists – do you have open vacancies?2022-06-02T07:33:39+00:00

Thank you for considering us! For job applications, please send your CV to and we will get in touch with you.

Is your team adhering to all COVID guidelines when coming to my home to do the maintenance work?2022-06-02T07:19:37+00:00

Absolutely! Your health is very important to us, which is why we follow all COVID guidelines such as wearing masks and gloves, social distancing, and sanitising after any work is done. All our team members are vaccinated and tested once a week to ensure that you and your family are safe.

How much does an AC service cost with Breathe?2022-06-01T13:57:52+00:00

We charge AED295 per unit.

How often should I get my AC serviced?2022-06-02T06:07:12+00:00

We recommend having your AC systems checked every 4 months.

How do I know how many AC units I have?2022-06-02T06:08:39+00:00

You can calculate the number of AC units on your property by counting the number of thermostats. Each thermostat relates to one AC unit.

How long will my Air Conditioner (AC) last?2022-06-02T06:09:09+00:00

A typical air conditioner can last as long as 15 years if it receives regular preventative maintenance. An AC unit in Dubai is expected to deteriorate as quickly as five years if they’re not regularly serviced.

My AC stopped working – do I need to change it?2022-06-02T06:09:35+00:00

Before thinking about changing your AC, we can visit your home and review the units to see if a repair can be made. If not, we will help you with the replacement.

What’s the best temperature to set my thermostat to?2022-06-02T06:10:53+00:00

The best temperature for your thermostat is the highest one at which you still feel comfortable. For most homes, this is around 21 degrees Celsius.

Is duct cleaning part of AC service?2022-06-02T07:12:51+00:00

Duct cleaning is a separate service and is not included in our AC scope of work. To learn more about our duct cleaning services, click here.

How long does an AC service job usually take?2022-06-02T11:48:49+00:00

Our comprehensive Breathe AC service takes one hour per unit to complete.

Can I cancel my Maintenance Packages any time?2023-09-26T13:09:54+00:00

Yes – after three months you can easily cancel your Maintenance Package and there will be no extra charges.

If I have an emergency, how quickly can you get to me?2022-05-31T12:23:17+00:00

We guarantee a 90 minute response time for emergencies.

Do you offer payment terms?2022-06-01T14:10:51+00:00

We can offer you flexible payment terms depending on your maintenance needs, just ask our customer service team and they can advise you based on your requirements.

How will you protect my property, furniture and other items from paint?2022-05-31T11:35:05+00:00

On interiors, after you have removed your delicate items, all areas will be covered with clean drop cloths or plastic sheeting. On exteriors, shrubs and surrounding areas will be protected so that no paint splatters or peelings remain.

What brands of paint do you use?2022-05-31T11:33:54+00:00

Our stock white paint is Jotun. For special projects, we source the paint of your choice to ensure your satisfaction.

Do I need to provide the paint for the painting services?2022-05-31T11:33:11+00:00

We keep stock of standard white and off-white paint for minor paint touch up jobs. For complete paint jobs, we can arrange the paint either based on the current colour code of your walls or any other colour of your choice.

What are your charges for handyman services?2022-06-01T14:17:39+00:00

We charge an hourly rate of AED 200 for the first hour then AED 175 each hour thereafter.

Can you provide me with a quote for projects or minor works I need?2022-05-31T11:26:34+00:00

Absolutely! Our estimators will gather the appropriate information to be able to quote you for the work required. If it is a big job then we would visit for free to do a survey and provide a quote.

What handyman services do you offer?2022-05-31T11:24:53+00:00

Putting up artwork and pictures, installing shelves and TV units, setting up curtains, assembling flat-pack furniture, painting, wallpapering, and more!

What is included with general electrical maintenance?2022-05-31T12:07:24+00:00

Breathe electrical maintenance covers installation and repair of wiring, switches, power outlets, electrical fixtures, power supply tripping, and shutdown repairs.

What is the voltage in Dubai?2022-06-02T06:30:46+00:00

In Dubai, the standard voltage is 220 volts and 50Hz frequency.

What problems could I face if I don’t get a short circuit checked?2022-06-02T06:31:02+00:00

If left unchecked, a short circuit can lead to a range of problems – including appliance damage, electrical shock, or even fire.

What should I do if an appliance continuously blows a fuse?2022-06-02T06:31:35+00:00

Stop using the appliance completely and contact our fully qualified electricians to come and diagnose the root cause.

Do you handle plumbing related renovation and refurbishment projects?2022-05-31T06:38:42+00:00

Of course! Our specialised Project Management Division can support you with wet rooms, bathrooms, kitchens and any other project you are looking to get completed.

Can you fix my issue in one visit?2022-05-31T06:28:32+00:00

At Breathe, we strive to get the job done in one visit! Our team of experts carry many tools and parts as standard to try to ensure we can fix the problem then and there.

Do you cover all types of plumbing repair?2022-05-31T06:28:01+00:00

Yes! No matter how big or small, from a dripping tap to a burst pipe, we have got you covered.

How do I know if my tank needs cleaning?2022-05-31T06:25:06+00:00

One of the main signs of a dirty tank is discoloured water coming from the faucets. To look deeper into your tank and see if it needs maintenance, we check it every three months as a part of our annual contract.

Does getting my water tank cleaned reduce costs?2022-05-31T06:24:08+00:00

Yes, by regularly cleaning your tank you can reduce the risk of major plumbing issues with the tank itself and avoid damaging the parts related to the water system.

I have a filtration system. Do I still need to clean my water tank?2022-05-31T06:23:25+00:00

Yes, if your source water is contaminated with bacteria and diseases a filtration system is not a guarantee that you are protected against any harmful waterborne germs within your water tank.

How frequently should water tanks be cleaned?2022-05-31T06:22:44+00:00

Water tanks should be cleaned and disinfected at least twice a year as per Dubai municipality guidelines.

Can a dirty coil cause damage to the other parts of the AC System?2022-05-31T06:21:15+00:00

Yes – a dirty coil will increase the operating pressures and temperatures of the compressors, potentially resulting in the breakdown of the total AC unit and its components.

Do dirty coils consume more electricity?2022-05-31T06:20:41+00:00

Yes – an AC unit with dirty coils will need to consume 30% more electricity to reach the desired temperature, resulting in higher utility bills.

How often should coils be cleaned?2022-05-31T06:20:07+00:00

At Breathe, we recommend cleaning your coils once a year.

How often should I have my ducts cleaned?2022-05-31T05:59:48+00:00

We recommend a minimum of once a year. The best timing is in preparation for the summer heat!

How will I know the ducts have been cleaned properly?2022-05-31T05:58:10+00:00

Our team of skilled professionals will take before and after pictures for your review.

How long does duct cleaning take?2022-05-31T05:57:27+00:00

A professional duct cleaning takes approximately 1.5 to 2 hours per AC unit, but time can vary depending on unit type and access limitations.

What are AC ducts?2022-05-31T05:55:06+00:00

AC ducts are the pathways through which the cool air passes from the AC unit to your home.

Why do I need to clean my ducts?2022-05-31T05:56:33+00:00

If not cleaned regularly, AC ducts accumulate dust, allergens and mould that can cause respiratory illnesses and asthma attacks.

Is duct cleaning part of AC service?2022-06-02T07:10:42+00:00

Duct cleaning is a separate service and is not included in our AC scope of work.


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